- Scheduling and facilitating telehealth appointments
- Secure communication between patients and providers
- Administrative and care coordination support
- Prescription transmission when permitted by applicable laws
- Some medical conditions may require an in-person examination
- A diagnosis may not always be possible through virtual consultations
- Prescriptions may not be appropriate or available in every situation
- Healthcare provider availability may vary
- Individual medical outcomes differ from person to person
- You are at least 18 years of age, unless otherwise permitted by applicable law
- You are located in a region where the Services are legally available
- All your provided information is genuine, accurate, and honest
- Keeping usernames and passwords confidential
- Monitoring activity associated with your account
- Promptly notifying us of any unauthorized access or security concerns
- Consultation fees
- Membership or subscription fees
- Administrative service fees
- Missed appointment or late cancellation fees
- Internet connectivity issues
- Audio or video disruptions
- Delays in data transmission
- Technical errors or service interruptions
- Cybersecurity threats beyond reasonable control
- Provide false, misleading, or incomplete information
- Misuse prescriptions or healthcare recommendations
- Attempt to gain unauthorized access to systems or accounts
- Upload harmful software, malware, or malicious code
- Harass, threaten, or abuse healthcare providers or staff
- Copy, modify, or reverse engineer any part of the platform
- Pharmacies
- Diagnostic laboratories
- Payment processing companies
- Technology and cloud service providers
- Continuous availability of the platform
- Accuracy or completeness of content
- Error-free operation
- Suitability for a particular purpose
- Compatibility with all devices or technologies
- Loss of profits or revenue
- Loss of data
- Business interruption
- Service outages
- Provider actions or clinical decisions
- Medical outcomes or treatment results
- Your use of the Services
- Violation of these Terms
- Violation of applicable laws or regulations
- Misuse of prescriptions, medical information, or healthcare recommendations
- Natural disasters
- Severe weather events
- Cyberattacks
- Government actions or restrictions
- Internet or utility outages
- Public health emergencies
- Labor disruptions
- Enforce these Terms
- Prevent fraud or abuse
- Address security concerns
- Comply with legal obligations
- Protect users, providers, or the platform
1. Agreement to These Terms
Welcome to PulseCareMD. These Terms and Conditions ("Terms") govern your access to and use of our website, mobile applications, telehealth platform, and related services (collectively, the "Services").
You agree to be legally bound by these Terms while accessing or using our Services. Stop using the Services instantly if you do not agree with these Terms & Conditions.
("PulseCareMD," "we," "our," and "us") refer to PulseCareMD, Inc., while (“users,” “you,” and “your”) refer to any user of the Services throughout these Terms.
2. About Our Services
PulseCareMD provides a technology platform designed to connect patients with licensed healthcare professionals and support virtual healthcare experiences.
Our Services may include:
Unless specifically stated otherwise, PulseCareMD is not a medical practice and does not directly provide medical treatment, diagnoses, or healthcare services. Medical care is delivered by independent licensed healthcare providers who are responsible for their own clinical judgment and treatment decisions.
3. Emergency Situations
PulseCareMD is not intended for medical emergencies.
Call 911 quickly if you experience a medical emergency, or seek care from the nearest emergency department. Do not depend on our platform for urgent or emergency medical help.
We are not responsible for any consequences resulting from the use of our Services during an emergency situation.
4. Understanding Telehealth Services
By using our Services, you acknowledge that telehealth has certain limitations compared to in-person care.
You understand and agree that:
PulseCareMD cannot guarantee specific medical results, treatment outcomes, or provider decisions.
5. Eligibility Requirements
To use the Services, you represent and confirm that:
We reserve the right to verify eligibility and suspend or restrict access if eligibility requirements are not met.
6. Your Account Responsibilities
You are responsible for maintaining the security of your account and login credentials.
This includes:
PulseCareMD is not responsible for losses resulting from unauthorized use of your account caused by failure to protect your login information.
7. Fees and Payments
Certain Services may require payment.
Applicable charges may include:
Refund Policy
Except where required by law or expressly stated otherwise, payments made for Services are non-refundable.
Payment Processing
Payments are securely processed through authorized third-party payment providers. PulseCareMD does not store complete payment card information.
8. Telehealth Technology Risks
While we strive to provide a secure and reliable platform, telehealth services depend on technology that may occasionally experience limitations.
These limitations may include:
By using the Services, you acknowledge and accept these inherent risks.
9. Acceptable Use of the Platform
To maintain a safe and secure environment, you agree not to:
Violations of these rules may result in suspension, termination, or legal action where appropriate.
10. Intellectual Property Rights
All available content and materials available through the Services are owned by PulsecareMD or its licensors, including software, trademarks, logos, graphics, text, designs, and technology. They are protected by applicable intellectual property laws.
You should not rewrite, change, distribute, or use any content without prior written authorization.
11. Third-Party Services and Integrations
Our platform may work with or connect to third-party service providers, including:
PulseCareMD is not responsible for the actions, services, availability, or policies of third-party providers.
12. Privacy and Information Practices
Your use of the Services is also administered by our Privacy Policy.
By using the Services, you consent to the collection, use, storage, and disclosure of information as described in that policy.
We encourage you to review the Privacy Policy carefully to understand how your information is handled.
13. Disclaimer of Warranties
We provide the Services on "as is" and "as available" basis.
To the fullest extent permitted by law, PulseCareMD makes no guarantees or warranties regarding:
14. Limitation of Liability
To the maximum extent permitted by applicable law, PulseCareMD and its affiliates, employees, contractors, partners, and representatives will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.
This includes, but is not limited to:
If PulseCareMD is found liable for any claim, our total liability will not exceed the amount you paid to PulseCareMD during the twelve (12) months preceding the event giving rise to the claim.
15. Indemnification
You agree to defend, indemnify, and hold harmless PulseCareMD and its affiliates, officers, employees, contractors, and partners from any claims, liabilities, damages, losses, or expenses arising from:
16. Dispute Resolution and Arbitration
To help resolve disputes efficiently, any claim, controversy, or dispute arising from these Terms or the Services will be resolved through binding arbitration, except where prohibited by law.
By agreeing to arbitration, you waive the right to have disputes decided by a judge or jury in court.
Arbitration proceedings will take place in Texas unless applicable law requires a different location.
17. Waiver of Class Actions
You agree that any dispute will be handled solely on an individual basis.
You waive the right to participate in or bring any class action, collective action, representative proceeding, or class arbitration against PulseCareMD.
18. Events Beyond Our Control
PulseCareMD will not be responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control.
Examples include:
19. Suspension and Termination
We reserve the right to suspend, limit, or terminate access to the Services at any time if necessary to:
Discontinuation of access does not ease users of obligations that accrued before stoppage.
20. Governing Law
The State of Texas Laws govern and interpret these Terms, without regard to conflict of law principles.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business operations.
Continued use of the Services after modifications become effective represents acceptance of the updated Terms.
22. Contact Us
Please feel free to contact us:
PulseCareMD
256 Kingsberry DriveSomerset, NJ 08873
Email:
Phone: +1 (929) 634-0281
We will make reasonable efforts to respond to inquiries on time.