1. Our Commitment to Privacy
At PulseCareMD, protecting your personal and health information is a responsibility we take seriously. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, use our mobile applications, access our telehealth platform, or interact with any of our related services (collectively referred to as the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
2. When This Policy Applies
This Privacy Policy applies to information collected through:
- Our website and mobile applications
- Account creation and registration
- Virtual healthcare appointments and consultations
- Customer support communications
- Marketing activities and service-related communications
This policy does not supersede any Notice of Privacy Practices provided by healthcare professionals who deliver care through our platform.
3. Information We Collect
To provide safe, reliable, and effective services, we may collect several types of information.
Personal Information
This may include:
- Full name
- Email address
- Telephone number
- Mailing address
- Date of birth
Account Information
To help secure your account, we may collect:
- Username and password
- Login and authentication details
- Security verification information
Health Information
We collect the following information when you receive healthcare services through our platform.
- Medical history
- Current symptoms and health concerns
- Health questionnaires and intake forms
- Consultation records and communications
- Treatment recommendations and care plans
Payment Information
We process payments through trusted third-party payment providers. PulseCareMD does not store complete payment card numbers on its systems.
Technical and Device Information
We instantly collect the following information when you use our Services.
- IP address
- Device identifiers
- Browser type and version
- Operating system information
- Usage statistics and platform interaction data
Communication Information
We may retain records of:
- Messages sent through the platform
- Customer support requests
- Email and text message communications, where permitted by law
4. Health Information and HIPAA Compliance
When applicable, PulseCareMD complies with the requirements of the Health Insurance
Portability and Accountability Act (HIPAA).
Protected Health Information (PHI) is handled according to applicable healthcare privacy and security regulations. Healthcare providers using the platform may maintain separate privacy notices that govern medical records, treatment documentation, and clinical information.
5. How We Use Your Information
We use information to operate and improve our Services, including to:
- Provide telehealth consultations and healthcare services
- Connect patients with healthcare providers
- Process payments and billing transactions
- Verify identities and prevent fraudulent activity
- Improve platform functionality and performance
- Monitor service quality and conduct internal reviews
- Send appointment reminders and service updates
- Deliver marketing communications when legally permitted
- Meet legal, regulatory, and compliance requirements
6. Legal Reasons for Processing Information
Where required by applicable privacy laws, we process information based on one or more of the following legal grounds:
- Providing services under a contractual relationship
- Complying with legal and regulatory obligations
- Supporting legitimate business operations and platform improvement
- Obtaining user consent for optional activities, such as marketing communications
7. How We Share Information
We do not sell personal health information. However, we may share information in certain situations necessary to operate our Services.
Healthcare Providers
Information may be shared with licensed healthcare professionals to support diagnosis, treatment, follow-up care, and care coordination.
Service Partners
We may work with trusted third-party providers that help us operate our platform, including:
- Cloud hosting providers
- Payment processing companies
- Customer support platforms
- Data analytics services
These partners are required to protect information and use it only for authorized purposes.
Legal Requirements
We may disclose necessary information when required by law.
- Meet with court orders, authority, or regulatory requests
- Protect the safety, rights, or property of users, providers, or the public
- Investigate fraud, security incidents, or unlawful activity
Business Transactions
Information may be transferred as part of a merger, acquisition, investment, restructuring, or sale of company assets.
8. Cookies and Similar Technologies
PulseCareMD uses cookies and related technologies to:
- Keep users securely signed in
- Improve website functionality
- Analyze platform performance
- Enhance user experience
- Support advertising and marketing activities on public-facing pages
Users can manage or disable cookies in their web browsers settings. But some features will not perform correctly if you disable essential cookies.
9. Protecting Your Information
- We maintain managerial, technical, and physical protection to secure information.
- Security measures may include:
- Encryption of information during transmission and storage
- Role-based access controls
- Multi-factor authentication where available
- Continuous security monitoring
- Incident response procedures
- Third-party vendor security reviews
While we work diligently to protect data, no method of transmission or storage can be guaranteed to be completely secure.
10. How Long We Keep Information
- We hold only essential information to:
- Deliver and support our Services
- Meet healthcare record retention requirements
- Resolve disputes and enforce agreements
- Satisfy legal and regulatory obligations
Healthcare providers may be required to maintain medical records for specific periods under federal and state laws, even after an account is closed.
11. Your Privacy Rights
You may have certain privacy rights depending on your location.
- These rights may include the ability to:
- Access personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of eligible information
- Opt out of certain advertising activities
- Request a copy of your information in a portable format
To submit a privacy request, please contact us at:
Email:
12. Marketing Communications
Users may receive communications related to:
- Appointment reminders
- Healthcare service notifications
- Platform updates
- Promotional offers and permitted marketing messages
You can unsubscribe from marketing emails at any time using the link. Text message recipients may opt out by replying with "STOP" when applicable.
13. Children's Privacy
Our Services are not intended for children under the age of 13 without the involvement and consent of a parent or legal guardian, where required by law.
If we become aware that information has been collected from a child in violation of applicable laws, we will take appropriate steps to remove that information.
14. Third-Party Websites
Our Services may bond to websites operated by third parties. PulseCareMD is not responsible for the privacy practices, security measures, or content of those external sites. We encourage users to review the privacy policies of any third-party services they visit.
15. Updates to This Privacy Policy
We may update our Privacy Policy randomly. When significant changes are made, we will update the effective date and provide notice where required by law. Continued use of our Services after updates become effective indicates acceptance of the revised Privacy Policy.
For questions about this Privacy Policy or our privacy practices, please contact us at
.
16. Contact Information
PulsecareMd, Inc.
256 Kingsberry Drive Somerset, NJ 08873
+1 (929) 634-0281