What is an online refill visit?
- Best for
- Ongoing medications for stable conditions
- Reviewed by
- A licensed provider
- Sent to
- The pharmacy you choose
- Not guaranteed
- Safety comes first
A refill visit is for renewing a prescription for a medication you're already taking, usually for an ongoing, stable condition. It saves you an office visit when nothing about your treatment needs to change.
A refill isn't automatic. Your provider reviews your health, how the medication is working and any risks before deciding. Sometimes the safest answer is a short supply while you arrange follow-up, or a recommendation to see your regular doctor.
Refill visit or a new visit?
Choosing the right visit helps your provider help you:
| Feature | Refill visit | Condition visit |
|---|---|---|
| Your situation | You take this medication and it's working | You have new symptoms or a new problem |
| Medication | Same medication and dose | May need a new or different medication |
| Your health | Stable, no major changes | Something has changed or worsened |
NoteIf your symptoms have changed, choose a visit for that condition from our services instead.
What to have ready
Having your details at hand makes the review quicker and safer. Your provider needs to understand what you take, why, and how it's going.
Medications people often need refilled
Refill visits commonly involve long-term medications such as these. Your provider decides what's appropriate for you.
- Blood pressure
- Ongoing medicines for well-controlled blood pressure.
- Cholesterol
- Ongoing treatment for stable cholesterol.
- Asthma and allergies
- Ongoing care for stable symptoms.
- Acid reflux
- Medicines for ongoing heartburn or reflux.
- Other ongoing medicines
- For long-term conditions that are well managed.
Is an online refill right for you?
A refill visit is often a good fit if you:
- Take a medication regularly and it's working well
- Are running low or have run out
- Can't reach your regular doctor soon, or are traveling
- Have a stable condition with no new symptoms
See your regular doctor or get in-person care if you:
- Have new or worsening symptoms
- Need a dose change or are having side effects
- Are overdue for monitoring tests your medication needs
- Take a medication that can't be refilled online, such as some controlled substances
How a PulseCareMD refill visit works
A PulseCareMD refill visit connects you with a licensed provider without a trip to a clinic. Your visit fee covers the review.
Tell us about your medication
Share the medication, dose, what it's for and your current health.
A provider reviews it
A licensed provider checks that a refill is safe. Many visits are reviewed within 2–3 hours.
Pick up at your pharmacy
If approved, your prescription is sent to the pharmacy you choose. If not, you'll be told what to do next.
Frequently asked questions
When to get urgent care
Don't wait for a refill. Seek urgent or emergency care if you:
- Have run out of insulin, seizure medicine or another essential medicine and feel unwell
- Have chest pain, trouble breathing or signs of a severe allergic reaction
- Have new, severe symptoms related to your condition
